Are these products genuine?
Yes. We are an authorised stockist of X Emirates and buy directly from the brand. Products arrive sealed, with original batch codes and expiry dates printed on the packaging.
How long does delivery take?
[ADD: your real dispatch and delivery windows, e.g. dispatched within 24 hours, delivered in 3-7 working days depending on pincode.]
Do you offer cash on delivery?
[ADD: yes/no and any COD limits or extra charge.]
What does shipping cost?
Free on orders above ₹1500. [ADD: flat rate below that threshold.]
Can I return something?
Unopened products in original packaging can be returned within [ADD: number] days. For hygiene reasons we cannot accept opened or used skincare unless the item arrived damaged or faulty. See our returns policy for the full terms.
What if my order arrives damaged?
Photograph the parcel and the product before you unpack further, then contact us within 48 hours of delivery. We will replace it or refund you.
How do I know which products suit my skin?
Start with our routine guide, which sorts products by concern rather than by category. If you have sensitive skin or a diagnosed condition, patch test first and speak to a dermatologist before adding actives.
Do you ship outside India?
[ADD: yes/no.]